Customers

We put our customers at the heart of everything we do and relentlessly innovate to meet their needs, enrich their lives, and make every day better. We’re focused on inventing, developing, and delivering products and services that help our customers on their sustainability journeys.

Progress

200M+ boxes avoided in 2023 through Amazon Day delivery, which allows Prime members to choose a designated day to receive orders

1.4M+ products recognized by certifications in our Climate Pledge Friendly program available to customers for purchase

Body wash and body cream containers sit neatly on a bathroom sink countertop.

1M+ devices traded in by customers in 2023

Discover ways to shop more sustainably

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This program recognizes products with improvements in at least one aspect of sustainability, helping customers in the U.S. and Europe discover and shop for more sustainable products. In 2023, customers purchased 1.16 billion items recognized by certifications in the program.
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In addition to offering customers the convenience of picking their own delivery day, this option allows us more time to find an optimal delivery route which usually leads to fewer deliveries. It also helps reduce the number of boxes used for shipping.
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Amazon Aware is a line of everyday essentials across apparel, home, beauty, and more. All products are certified as carbon neutral and feature certifications in the Climate Pledge Friendly program.
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Customers can keep products in use longer by shopping our pre-owned and refurbished options. This includes millions of quality used products like furniture, toys, instruments, kitchen appliances, and clothes.
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Explore more sustainable devices

We’re working to make Amazon devices more sustainable—from how we build them to how customers use them. Many of our devices feature recycled materials, durable design, and energy efficiency features, packaged in 100% recyclable packaging.

Explore Amazon devices

We’re working to eliminate unnecessary packaging and increase recyclability to make recycling easy for our customers.

Discover recycling options

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Donate and trade in pre-loved items

Give new life to the things you no longer need. We’re making it easy to donate products to charity or trade in electronics for a gift card.

Donate items through Give Back Box

This program allows customers to recycle packaging and used items by donating them directly to charities. Customers can simply fill a box with items they no longer need, print out a free shipping label, and drop it off at a local UPS or USPS office. We’ll then pick up the box and donate the items to charity.

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Trade in used devices

With this program, we’re extending the lifetime of devices that might otherwise languish in a drawer. Customers can trade in Kindle e-readers, Echo smart speakers, Ring security cameras, Fire Tablets, and other electronics. For every valid trade-in, customers will receive an Amazon gift card based on the value, and if eligible, a discount of up to 20% on the latest Amazon devices.

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Are you looking for help with an order or with your account?

Visit Amazon Customer Service

AWS enables sustainability solutions

Customer Carbon Footprint Tool

Many of our AWS customers have asked us to help measure the carbon footprint of their AWS workloads—both to understand how moving to AWS reduces their carbon footprints and to report their overall footprints. This tool uses simple visualizations to show customers their historical carbon emissions, estimate emissions avoided by using AWS instead of an on-premises data center, and review forecast emissions based on their current use.

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ASDI

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Amazon Sustainability Data Initiative

This initiative seeks to accelerate sustainability research and innovation by minimizing the cost and time required to acquire and analyze large sustainability datasets. These datasets are publicly available to anyone. It also provides cloud grants to those interested in exploring the use of AWS’ technology and scalable infrastructure to solve big, long-term sustainability challenges.

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Strengthen your sustainability strategy

We’ve gathered resources for our business customers, suppliers, and industry peers to support the critical work of reducing operational emissions. By sharing best practices and tools, we aim to accelerate sustainability progress across industries.

Amazon Sustainability Exchange

A curated set of resources to encourage and empower businesses of all sizes and across any industry to take steps to decarbonize and embed sustainability initiatives in their operations.

Discover Sustainability Exchange

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Sustainability Solutions Hub

We launched the Hub in 2023 for Amazon selling partners in France, Germany, Italy, Spain, the UK, and the U.S. The Hub helps them get started with Amazon’s sustainability programs, including Climate Pledge Friendly, Amazon Renewed, and Ships in Product Packaging.

Discover Sustainability Solutions Hub